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Order HereThis is lecture notes from Operations Management
Performance measures a trade-off between service and cost
which companies are good in class and bad in class
Bad
BA
Telecom
Good
Emirates
Coca Cola
Ikea
(custom oriented, service, innovation, etc)
(managemenet, leadership, customer focus, ppl management, environment, quality management, layout, process organisation, forecasting demand, process standardisation, leadtime managemetn such as bottleneck, lot size, ) cost measurement
leadership matters
measuring KPI’s not PI’s (operational, relational, financial)
goal oriented KPI’s
In many companies KPI are wrongly identified, KPI’s are extremely important…if you measure them wrongly you;ll never going to win the race. … ask customrs what they want…survey…observe the process…ask question about each step in the process.
The information on this page may have been provided by a contributor and no guarantees can be made about the accuracy of any content. Contributors must obtain all necessary licenses and/or ownership rights from the relevant content owner(s) before submitting the same for publication. AIRLINE PARTNERSHIP disclaims all liability arising from the publication of content received from contributors. Please refer to our Disclaimer for more details.
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Order HereThis is lecture notes from Operations Management
Performance measures a trade-off between service and cost
which companies are good in class and bad in class
Bad
BA
Telecom
Good
Emirates
Coca Cola
Ikea
(custom oriented, service, innovation, etc)
(managemenet, leadership, customer focus, ppl management, environment, quality management, layout, process organisation, forecasting demand, process standardisation, leadtime managemetn such as bottleneck, lot size, ) cost measurement
leadership matters
measuring KPI’s not PI’s (operational, relational, financial)
goal oriented KPI’s
In many companies KPI are wrongly identified, KPI’s are extremely important…if you measure them wrongly you;ll never going to win the race. … ask customrs what they want…survey…observe the process…ask question about each step in the process.
The information on this page may have been provided by a contributor and no guarantees can be made about the accuracy of any content. Contributors must obtain all necessary licenses and/or ownership rights from the relevant content owner(s) before submitting the same for publication. AIRLINE PARTNERSHIP disclaims all liability arising from the publication of content received from contributors. Please refer to our Disclaimer for more details.
970x250 - Melbourne - Desktop Sample
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Order HereThis is lecture notes from Operations Management
Performance measures a trade-off between service and cost
which companies are good in class and bad in class
Bad
BA
Telecom
Good
Emirates
Coca Cola
Ikea
(custom oriented, service, innovation, etc)
(managemenet, leadership, customer focus, ppl management, environment, quality management, layout, process organisation, forecasting demand, process standardisation, leadtime managemetn such as bottleneck, lot size, ) cost measurement
leadership matters
measuring KPI’s not PI’s (operational, relational, financial)
goal oriented KPI’s
In many companies KPI are wrongly identified, KPI’s are extremely important…if you measure them wrongly you;ll never going to win the race. … ask customrs what they want…survey…observe the process…ask question about each step in the process.
The information on this page may have been provided by a contributor and no guarantees can be made about the accuracy of any content. Contributors must obtain all necessary licenses and/or ownership rights from the relevant content owner(s) before submitting the same for publication. AIRLINE PARTNERSHIP disclaims all liability arising from the publication of content received from contributors. Please refer to our Disclaimer for more details.